Article Index

What is your late return policy?
Answer: Customers, who return a vehicle late beyond the 15 minutes grace period, will be charged $10.00 per hour until the vehicle is returned. Vehicles not return in 24 hours will be considered STOLEN and reported to the police. The deposit will not be returned to customer and a recovery fee of $500.00 will be charged.

What is your cash deposit policy?

Answer: We recognize that some of our customers may not have access to their credit cards. TRY 1 is all about accessibility and so we have put in place our cash deposit policy. Cash deposits are applicable for all prepaid and subsequent reservations. A $50.00 cash deposit is required for all prepaid car reservations, whether online, by phone or in person. Following, a $500.00 cash deposit is required for each and all rental cars that are rented and later returned in and by the conditions outlined in the foregoing policy.

When and how do I get my cash deposit returned?
Answer: If deposit is made by cash once rental is returned $500.00 will be held for 21 business days for tickets purposes. If deposit is made by credit card once vehicle is returned deposit will be released.


What is your cancellation policy?
Answer: Our cancellation policies vary, depending on the type of reservation you've made:

Was your credit card charged for the rental at reservation time on
If you wish to cancel before your rental pick-up time, you must cancel within 48 hours of your reservation to retain your deposit. Once cancelled, we will credit you within approximately four (4) business days of the cancellation date. Credits will be applied to the same card with which you prepaid. You will incur a $10.00 processing fee if you choose to cancel a prepaid reservation before the rental designation pick-up date.

Was your credit card information required, but not charged at booking time?
As is common practice with most car rental services, this type of reservation does not require charging your card unless you decide you no longer need the car rental but then fail to cancel prior to your designated pick-up time. You may cancel up to 48 hours in advance of your designated pick-up time without penalty. If you cancel less than 48 hours before your pick-up time, a $50.00 processing fee will be assessed.

Did you pay with a cash deposit or your PayPal account to reserve your reservation?
If you have reserved your rental with a cash deposit or direct funds from your PayPal account and cancel within 48 hours of your reservation, you will refunded your cash deposit within four (4) business days after your cancellation request has been processed.


What happens if I use the 4O7 highway?
Customers who (a) use the 407 without a transponder or (b) have a transponder that does not trigger the electronic ETR non-transponder fee will be charged a $40.00 administrative charge per trip by TRY 1 Car Rentals.


What happens if I get parking tickets?
Answer: Customers who (a) receive parking violation ticket or (b) commit the offence of DISOBEY RED LIGHT (CAMERA) should pay fine immediately. If fines are sent to our office, a fee of $40.00 for each $150.00 or less of the ticket amount will be charged to the customer for, Try1 Car Rental administration fees.

Can I leave the province?
Answer:Due to insurance regulations, customers must advise TRY 1 should they wish to leave the province. Authorization for leaving the province is required and upon authorization a notation will be made on the rental contract.

May I extend my rental beyond the original return date?
Answer:  Yes, but if you wish to extend any rental, you must contact a TRY 1 reservation agent at 416-840-0508.  We will be happy to accommodate your request, if possible with no service fee charge. Please note all requests for rental extensions must be made within 24 hours of the return time to avoid late fees that will apply alongside your original rental rate. Your reservation agent will provide all details when you call. If you don't call within 7 hours of your originally scheduled return time to extend your rental, a $10.00 per hour late fee will apply.

Also, if you choose not to return the car on or before your originally scheduled return date, we will place an additional hold on your deposit, debit or credit card to cover any additional expected rental charges. Upon your return of the car, the holds will be released, and the actual cost of the rental will be charged. Please note that your bank may take up to two weeks to post the released credit hold to your card or the processing time for your cash deposit may be extended. Unfortunately, also we cannot be held responsible for any returned checks due to debit card hold processing.


Why am I being charged fees and surcharges?
Answer:  Most fees and surcharges are mandated for all rental car companies by the local municipality or provicial/federal authorities. However, unlike TRY1, some rental car companies do not disclose these surcharges when you reserve your car . We prefer that you are aware of all charges ahead of time – so when you pick up your car, you’ll have no surprises. If you have questions regarding any surcharges relating to your rental, please discuss the fees with a counter representative.