Article Index

What is your late return policy?
Answer: Customers, who return a vehicle late beyond the 15 minutes grace period, will be charged $10.00 per hour until the vehicle is returned. Vehicles not return in 24 hours will be considered STOLEN and reported to the police. The deposit will not be returned to customer and a recovery fee of $500.00 will be charged.

What is your cash deposit policy?

Answer: We recognize that some of our customers may not have access to their credit cards. TRY 1 is all about accessibility and so we have put in place our cash deposit policy. Cash deposits are applicable for all prepaid and subsequent reservations. A $50.00 cash deposit is required for all prepaid car reservations, whether online, by phone or in person. Following, a $500.00 cash deposit is required for each and all rental cars that are rented and later returned in and by the conditions outlined in the foregoing policy.

When and how do I get my cash deposit returned?
Answer: If deposit is made by cash once rental is returned $500.00 will be held for 21 business days for tickets purposes. If deposit is made by credit card once vehicle is returned deposit will be released.


What is your cancellation policy?
Answer: Our cancellation policies vary, depending on the type of reservation you've made:

Was your credit card charged for the rental at reservation time on
If you wish to cancel before your rental pick-up time, you must cancel within 48 hours of your reservation to retain your deposit. Once cancelled, we will credit you within approximately four (4) business days of the cancellation date. Credits will be applied to the same card with which you prepaid. You will incur a $10.00 processing fee if you choose to cancel a prepaid reservation before the rental designation pick-up date.

Was your credit card information required, but not charged at booking time?
As is common practice with most car rental services, this type of reservation does not require charging your card unless you decide you no longer need the car rental but then fail to cancel prior to your designated pick-up time. You may cancel up to 48 hours in advance of your designated pick-up time without penalty. If you cancel less than 48 hours before your pick-up time, a $50.00 processing fee will be assessed.

Did you pay with a cash deposit or your PayPal account to reserve your reservation?
If you have reserved your rental with a cash deposit or direct funds from your PayPal account and cancel within 48 hours of your reservation, you will refunded your cash deposit within four (4) business days after your cancellation request has been processed.


What happens if I use the 4O7 highway?
Customers who (a) use the 407 without a transponder or (b) have a transponder that does not trigger the electronic ETR non-transponder fee will be charged a $40.00 administrative charge per trip by TRY 1 Car Rentals.


What happens if I get parking tickets?
Answer: Customers who (a) receive parking violation ticket or (b) commit the offence of DISOBEY RED LIGHT (CAMERA) should pay fine immediately. If fines are sent to our office, a fee of $40.00 for each $150.00 or less of the ticket amount will be charged to the customer for, Try1 Car Rental administration fees.

Can I leave the province?
Answer:Due to insurance regulations, customers must advise TRY 1 should they wish to leave the province. Authorization for leaving the province is required and upon authorization a notation will be made on the rental contract.

May I extend my rental beyond the original return date?
Answer:  Yes, but if you wish to extend any rental, you must contact a TRY 1 reservation agent at 416-840-0508.  We will be happy to accommodate your request, if possible with no service fee charge. Please note all requests for rental extensions must be made within 24 hours of the return time to avoid late fees that will apply alongside your original rental rate. Your reservation agent will provide all details when you call. If you don't call within 7 hours of your originally scheduled return time to extend your rental, a $10.00 per hour late fee will apply.

Also, if you choose not to return the car on or before your originally scheduled return date, we will place an additional hold on your deposit, debit or credit card to cover any additional expected rental charges. Upon your return of the car, the holds will be released, and the actual cost of the rental will be charged. Please note that your bank may take up to two weeks to post the released credit hold to your card or the processing time for your cash deposit may be extended. Unfortunately, also we cannot be held responsible for any returned checks due to debit card hold processing.


Why am I being charged fees and surcharges?
Answer:  Most fees and surcharges are mandated for all rental car companies by the local municipality or provicial/federal authorities. However, unlike TRY1, some rental car companies do not disclose these surcharges when you reserve your car . We prefer that you are aware of all charges ahead of time – so when you pick up your car, you’ll have no surprises. If you have questions regarding any surcharges relating to your rental, please discuss the fees with a counter representative.



A breakdown of all fees and surcharges is listed below, alongside additional surcharges and taxes for rentals in Canada:

Refueling:  Customers are responsible for returning their rental vehicle with the same level of fuel as was supplied by TRY 1. If the vehicles are not re-fueled, gas will be charged at $3.00 per liter. All rentals driven less than 100 km require proof of re-fueling within one hour of returning the vehicle.
Vehicle Maintenance: Customers are responsible for returning their rental vehicle with the same condition as was supplied by TRY 1. If the vehicles are not clean, there will be a cleaning charged of $100.00 or $250.00, depending on the condition of the vehicle.
No Pets:  Housebroken pets are invited to travel in your rental car, just as they do in your personal car. Although pet owners will incur an additional charge for any damage caused by animals, or any special cleaning required as a result of shedding or accidents. Cleaning expenses incurred due to pets being in the rental car, will be charged at $100.00 to you for the cost to shampoo the car.

No Smoking Policy: All our cars are a 100% smoke free. If you smoke in the vehicle you will be fined $250.00 upon return. The sum will be automatically deducted from your deposit.

Unauthorized Drivers: If an UNAUTHORIZED Driver is around the steering wheel of TRY 1 vehicles. All drivers must be on the contract or the contract becomes null and void.

Vehicle License Recovery Fee:  This fee is for the Company’s recovery of the share – prorated per rental day – of the costs to license the car and put it on the road in the first instance such as vehicle title, license plates and registration fees. 

Energy Recovery Fee:  This is a fee that helps offset the escalating energy costs related to business operations.

Parking Surcharge:  In certain locations, the Company may include a surcharge to help offset parking costs at that location.

AC Excise Recovery Fee: Vehicle manufacturers pay a federal excise tax on air conditioners installed in vehicles and pass this cost on to the Company when those vehicles are purchased.  The Company imposes this charge to recover those costs.

Environmental Fee Recovery Charge: In Ontario, the provincial government imposes an Ontario Eco Fee that is paid when purchasing products that require special disposal such as oils and oil filters.  This charge is to reimburse the Company for the Ontario Eco Fee.  


How do I cancel my existing reservation?
Answer: You can cancel your reservation online. As long as you have your confirmation email. If you cannot find your confirmation email in your primary inbox, please check your junk mail. The confirmation number and order code is provided to you in your reservation email confirmation. There is a link provided within your email confirmation of your reservation. Follow the link provided in your confirmation email provided to you to review your full order online.  Following this link provided will take you to your full order online. Scroll to the right hand corner of  your full reservation order online, provided is an additional link which allows you to cancel your reservation. All requests for cancellation must be made within 48 hours of your reservation to retain your deposit. Please be sure to enter the information provided in your full order reservation, alongside your email address. If you don't have that information readily accessible, simply contact us.


Can I reserve a specific make or model car?
Answer:  Yes. Although our standard fleet isn’t 'reservable' by specific make and model, our fleet is. Book your choice of any of our fleet vehicles, and we’ll do our best to have that exact car waiting for you at the pick-up counter. And once you're behind the wheel of your favorite rental car, if you decide to keep your vehicle for a few more days, that's no problem at all. Since TRY 1 offers each customer this same flexibility, please understand that we can't guarantee that the specific make or model you choose will always be available – some of our renters undoubtedly will decide to keep their favorite car longer than they originally planned, which might overlap your rental request. But if we have the car of your choice when you arrive, you'll get it!

Express your unique style by arriving in a smooth-riding Volkswagon Beetle, Mitsubishi RVR, or one of our other distinctly different vehicles. Dream It. Reserve It. Drive it. With TRY 1's fleet - you choose!


Can someone else drive a car that I rent?
Answer:  Yes. An additional driver must be at least 23 years of age. TRY 1 will check the additional drivers' license to ensure that it is valid.  TRY 1 will be unable to approve an additional driver if the driving history reveals any of the following issues:

  1. invalid, suspended or revoked license
  2. one or more convictions for reckless driving within 36 months
  3. one DUI, DWI or DWAI conviction within 48 months
  4. failure to report an accident/leaving the scene of accident within 36 months
  5. possession of stolen vehicle or use of a vehicle in a crime
  6. three or more convictions for moving violations within 24 months (including seat belt violations)
  7. three or more accidents within 36 months
  8. other activities that suggest an unsatisfactory driving record determined by TRY 1 agents.

Add drivers to your rental at the counter when you pick up your car. Drivers must be present with their required credentials to be added.