A breakdown of all fees and surcharges is listed below, alongside additional surcharges and taxes for rentals in Canada:

Refueling:  Customers are responsible for returning their rental vehicle with the same level of fuel as was supplied by TRY 1. If the vehicles are not re-fueled, gas will be charged at $3.00 per liter. All rentals driven less than 100 km require proof of re-fueling within one hour of returning the vehicle.
 
Vehicle Maintenance: Customers are responsible for returning their rental vehicle with the same condition as was supplied by TRY 1. If the vehicles are not clean, there will be a cleaning charged of $100.00 or $250.00, depending on the condition of the vehicle.
 
No Pets:  Housebroken pets are invited to travel in your rental car, just as they do in your personal car. Although pet owners will incur an additional charge for any damage caused by animals, or any special cleaning required as a result of shedding or accidents. Cleaning expenses incurred due to pets being in the rental car, will be charged at $100.00 to you for the cost to shampoo the car.

No Smoking Policy: All our cars are a 100% smoke free. If you smoke in the vehicle you will be fined $250.00 upon return. The sum will be automatically deducted from your deposit.

Unauthorized Drivers: If an UNAUTHORIZED Driver is around the steering wheel of TRY 1 vehicles. All drivers must be on the contract or the contract becomes null and void.

Vehicle License Recovery Fee:  This fee is for the Company’s recovery of the share – prorated per rental day – of the costs to license the car and put it on the road in the first instance such as vehicle title, license plates and registration fees. 

Energy Recovery Fee:  This is a fee that helps offset the escalating energy costs related to business operations.

Parking Surcharge:  In certain locations, the Company may include a surcharge to help offset parking costs at that location.

AC Excise Recovery Fee: Vehicle manufacturers pay a federal excise tax on air conditioners installed in vehicles and pass this cost on to the Company when those vehicles are purchased.  The Company imposes this charge to recover those costs.

Environmental Fee Recovery Charge: In Ontario, the provincial government imposes an Ontario Eco Fee that is paid when purchasing products that require special disposal such as oils and oil filters.  This charge is to reimburse the Company for the Ontario Eco Fee.  

 

How do I cancel my existing reservation?
Answer: You can cancel your reservation online. As long as you have your confirmation email. If you cannot find your confirmation email in your primary inbox, please check your junk mail. The confirmation number and order code is provided to you in your reservation email confirmation. There is a link provided within your email confirmation of your reservation. Follow the link provided in your confirmation email provided to you to review your full order online.  Following this link provided will take you to your full order online. Scroll to the right hand corner of  your full reservation order online, provided is an additional link which allows you to cancel your reservation. All requests for cancellation must be made within 48 hours of your reservation to retain your deposit. Please be sure to enter the information provided in your full order reservation, alongside your email address. If you don't have that information readily accessible, simply contact us.

 

Can I reserve a specific make or model car?
Answer:  Yes. Although our standard fleet isn’t 'reservable' by specific make and model, our fleet is. Book your choice of any of our fleet vehicles, and we’ll do our best to have that exact car waiting for you at the pick-up counter. And once you're behind the wheel of your favorite rental car, if you decide to keep your vehicle for a few more days, that's no problem at all. Since TRY 1 offers each customer this same flexibility, please understand that we can't guarantee that the specific make or model you choose will always be available – some of our renters undoubtedly will decide to keep their favorite car longer than they originally planned, which might overlap your rental request. But if we have the car of your choice when you arrive, you'll get it!

Express your unique style by arriving in a smooth-riding Volkswagon Beetle, Mitsubishi RVR, or one of our other distinctly different vehicles. Dream It. Reserve It. Drive it. With TRY 1's fleet - you choose!

 

Can someone else drive a car that I rent?
Answer:  Yes. An additional driver must be at least 23 years of age. TRY 1 will check the additional drivers' license to ensure that it is valid.  TRY 1 will be unable to approve an additional driver if the driving history reveals any of the following issues:

1. invalid, suspended or revoked license
2. one or more convictions for reckless driving within 36 months
3. one DUI, DWI or DWAI conviction within 48 months
4. failure to report an accident/leaving the scene of accident within 36 months
5. possession of stolen vehicle or use of a vehicle in a crime
6. three or more convictions for moving violations within 24 months (including seat belt violations)
7. three or more accidents within 36 months
8. other activities that suggest an unsatisfactory driving record determined by TRY 1 agents.

Add drivers to your rental at the counter when you pick up your car. Drivers must be present with their required credentials to be added.