OUR POLICY

Electronic Toll Route:

Transponders are not interchangeable with vehicles as per 407 ETR. For this reason TRY 1 Car Rental has implemented the following policy:

Customers who:

(a) use the 407 ETR while renting a vehicle with TRY 1 Car Rentals will be charged a $60.00 administrative charge PER TRIP

KILOMETERS:

250 km free per day.
$0.10 per km.
Parking Tickets:
Customers who:
(a) receive parking tickets or violation tickets, or
(b) commit the offense of DISOBEY RED LIGHT (CAMERA) SHOULD PAY FINE IMMEDIATELY.

If fines are sent to our office, a fee of $60.00 for any offence and $150 for all camera violations will be charged to the customer per violation.

Reservation and Booking:

Customers must provide valid identification, a credit card, or a cash deposit for reservations.
Reservations should be made in advance, and cancellations must be communicated within a specified timeframe to avoid fees.
Rental Requirements:
Minimum 25+ requirement for renters. 23-24-year-olds will be subjected to an underage fee.
Valid driver’s license: Renters must present a valid driver’s license at the time of rental.
$1000 deposit by major Credit Card, Cash, or Email Transfers is necessary for rental transactions.
Minimum 3 days.

Rental Rates and Fees:

Daily, weekly, and monthly rental rates are listed on each vehicle.
Customers who return the vehicle late beyond the 15 minutes grace period will be charged an additional fee of $10 per hour until the vehicle is returned. Vehicles not returned in 24 hours will be considered STOLEN and reported to the POLICE. The deposit will not be returned to the customer, and a recovery charge of $1000 will be applied to the account.
No Pets are allowed in any of our rentals at any time, or the renter will be subject to a $100-200 for the cost of shampooing the vehicle.

Vehicle Pickup and Return:

Our pick-up location is 4801 Keele St, unit 69.
Inspection process: A Try 1 agent alongside the renter must inspect the vehicle for any damages before leaving the premises.

Insurance Coverage:

Fuel Policy:

Insurance costs 18.99 per day and is required to rent a vehicle with TRY 1 Car Rentals. We do not accept 3rd party insurances unless this is an insurance claim whereas your insurance carrier will be paying for your rental.

Customers are responsible for returning their rental with the same level of fuel that was supplied by TRY 1. If the vehicle is not refueled, gas will be charged at $3.50 per liter. All rentals driven less than 100 km require proof of refueling within an hour of returning the vehicle (receipt from gas station).

Maintenance and Breakdowns:

Tires, Rims and the Windshield are 100% the customers responsibility. This is not covered by insurance

Prohibited Activities:

No pets are allowed in any of our rentals at any time, or the renter will be subject to a $100-200 cost to shampoo.
Any UNAUTHORIZED DRIVER AROUND THE STEERING WHEEL OF TRY 1 VEHICLES WILL RESULT IN A ZERO REFUND. The contract will become null and void.
Due to insurance regulations, customers must advise TRY 1 Car Rentals should they wish to leave the province of ONTARIO. If granted an authorization for leaving the province your contract will be noted
All cars are 100% smoke-free. If you smoke in the vehicle, you will be fined $250 upon return. The sum will automatically be deducted from your deposit.

Additional Drivers:

When adding an additional driver, they must be present with their drivers licence upon signing your contract. The fee for adding an additional driver will be $10.00 per day

Security Deposit:

If the deposit is made by cash or E-transfer, $500 of the deposit is returned once the rental is returned. The balance will be held for 22 business days for ticket purposes.
If the deposit is made by a Credit Card, once the vehicle is returned, the deposit will be released within 24 hours.
If we at TRY 1 Car Rentals has to send you an E-transfer, there will be a nominal fee of $10.00

Cleanliness:

Customers are responsible for returning their rental vehicle in the same condition as was supplied by TRY 1.
If the vehicle is not cleaned, there will be a cleaning fee ranging from $100-$200.